TRAINING
:: Communication Tactics
In the course of their daily
lives, deaf people often come into contact with
members of the public and service providers who
are simply unaware of the communication tactics
that can be used to improve communication with
deaf customers, service users and work colleagues.
This can lead to distress, frustration, panic
and embarrassment on both sides.
This course has been designed
to address the problem. We all develop communication
skills to build relationships with others and
to get ideas across. Communication Tactics Level
One builds on these skills. The need for such
a course is reinforced by the implementation of
Part 3 of the Disability Discrimination Act (DDA)
and as a response to hearing people wishing to
acquire communication skills other than sign language.
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No prior knowledge or experience is needed. The course is aimed at hearing people who provide direct services to the public such as travel agencies, hotels, shops and other commercial sector services. It is also designed for those in the public sector such as health and social care, housing, emergency services and students training to work in a variety of occupations involving contact with the general public.
Deaf Connexions training, follows the CACDP* curriculum and includes group/pair work, demonstration, lip reading, discussion, video/DVD and practical work. The course is delivered over 6 hours excluding assessment, can be delivered in one working day or over two half days, with a 10 minute practical, individual assessment with a CACDP* accredited assessor.
Successful candidates will be awarded the CACDP* Level 1 Certificate in Communication Tactics with Deaf People. The course can also be delivered without the assessment but with a Certificate of Attendance.
*CACDP - The Council for the Advancement of Communication with Deaf People
Why the need for such training?
Every day people meet service providers who are unaware of basic communication tactics which would enable them to communicate with their deaf customers, leading to frustration on both sides. The situation can be improved by developing the skills, particularly of front line staff, in the use of simple tactics.
This course has been designed to address
the problem. We all develop communication skills to
build relationships with others and to get ideas across.
Communication Tactics Level One builds on these skills.
The need for such a course is reinforced by the implementation
of Part 3 of the Disability Discrimination Act (DDA)
and as a response to hearing people wishing to acquire
communication skills other than sign language.
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